Search results for "critical incident"

Sources of Dissatisfaction: Mobile Interaction with the Real World and Other Mobile Internet Applications

2013

Current consumer-level mobile Internet applications involve many potential sources of dissatisfaction. Studying these sources is necessary, especially for newer application areas such as mobile interaction with the real world. This study combined previous studies to form a categorization framework of dissatisfaction sources and gathered qualitative data using critical incident technique and overall evaluation questionnaire to describe the sources in detail. This article proposes insights into characteristics, temporality, and combinations of sources. peerReviewed

Attitudes of Undergraduate Nursing Students towards Patient Safety: A Quasi-Experimental Study

2021

Improving nursing students’ attitudes towards patient safety is a current and relevant topic. This study aims to evaluate the effectiveness of an educational intervention based on critical incident and root cause analysis (RCA) techniques regarding attitudes towards patient safety in nursing students. A quasi-experimental before and after study was developed between January 2018 and December 2019 in a sample of 100 nursing students at Universitat Jaume I (Spain). The intervention was developed in two phases. Phase I was at university, where students applied the RCA technique in a real case. Phase II took place during clinical practice. Students used critical incidents to identify a risk sit…

Unfolding the relationship between resilient firms and the region

2017

ABSTRACTThis research explores organizational resilience in four manufacturing firms in four different regions of Norway. While regional resilience has gained attention in research, there have been few studies with a micro-level focus, investigating firms and their distinctive features of resilience. We chose a qualitative multiple-case study approach and employed a critical incident technique to study resilience in selected firms that had experienced external shocks and shifts in regard to changing markets, globalization and advances in technology. Each, however, had managed to continually develop resilience capacity over time. Our framework considered three dimensions of organizational re…

Collective stress and coping in the context of organizational culture

2000

We examined from a cultural perspective how well-being was collectively defined, what were the sources of collective stress, and what kind of collective coping mechanisms were used to alleviate such stress in three divisions of a multinational company. In the first phase of the study we collected data on organizational culture by using individual thematic interviews ( N = 63). Applying the grounded theory methodology and an inductive analysis, specific cultures describing the divisions were identified. In terms of co-operation we found the following fundamental cultural recipes: joint focused efforts on money-making, despite the awareness of the common goals employees interested only in ful…

Principles of responsibility in varying leadership contexts

2019

In this study, the understanding of the principles of responsibility in leadership between manager and employee is advanced. Through a qualitative case study approach the following research questions are answered: What principles of responsibility do managers and employees perceive as significant for leadership in the manager-employee relationship? What social contexts in the relationship call for the principles to occur? The topic was studied in two executive MBA groups which are our cases. The participants in these special groups have a lot of experience of leadership as both leader and employee. So, they can offer real life data from which results can be built. Additionally, such group p…

Pokémon GO 2016: Exploring Situational Contexts of Critical Incidents in Augmented Reality

2016

Pokémon GO, an augmented reality mobile game, captured the attention of millions of people around the world in July 2016. Various sources from around the globe have reported both positive and negative incidents and outcomes related to the game. Some of the incidents have been particularly remarkable for the player, i.e., critical incidents. A critical incident is a single experience, which a person perceives or remembers as unusually positive or negative. Critical incidents typically are highly influential for human behaviour, and thus, important to study. Playing augmented reality games can take place in varying situational contexts. Situational context includes information that can be use…

Explaining users' critical incidents of physical mobile interactions

2013

Kritisku gadījumu analīze 11. klases skolēnu pašrefleksijas prasmju attīstībā angļu valodas stundās

2016

Darba mērķis ir izpētīt, kā kritisku gadījumu analīze ir izmantojuma 11. klases angļu valodas (kā svešvalodas) stundās, lai veicinātu skolēnu pašrefleksijas prasmes. Pētījumā piedalījās divdesmit divi 11. Klases skolēni un viens skolotājs. Pētījums noformēts kā skolotāja portfolio. Darba praktiskā daļa pamatota ar teorētiskiem pētījumiem. Pētījumā nepieciešamie dati iegūti, veicot skolēnu aptaujas, individuālās un grupu intervijas, skolēnu pašrefleksijas žurnālu un analizējot skolēnu rakstiska atsauksmes. Lai attīstītu skolēnu pašrefleksijas prasmes un nosacījuma palīgteikumu (conditional phrases) lietojumu, pētījumā tika izmantota Flanagana (Flannagan, 1954) un Tripa (Tripp, 1993) attīstīt…

Role of situational context in use continuance after critical exergaming incidents

2019

Use continuance is crucial in terms of information systems (IS) success. Previous research has shown that situational context can be central for IS use continuance but has paid limited attention to its specific characteristics. Furthermore, the link between situational context and use continuance has remained unexplored in the novel area of “exergames,” which are defined as digital games requiring physical effort from the player that determines the outcome of the game. Studying exergames is deemed important due to their potential in providing health benefits for users, revenues for providers, and well‐being for societies. However, their potential remains unreached because users tend to disc…

User behaviours after critical mobile application incidents : the relationship with situational context

2017

Users occasionally have critical incidents with information systems (IS). A critical IS incident is an IS product or service experience that a user considers to be unusually positive or negative. Critical IS incidents are highly influential in terms of users’ overall perceptions and customer relationships; thus, they are crucial for IS product and service providers. Therefore, it is important to study user behaviors after such incidents. Within IS, the relationships between the situational context and user behaviors after critical incidents have not been addressed at all. Prior studies on general mobile use as a related research area have recognized the influence of the situational context,…